T-Mobile users experienced significant network outages on Monday night, disrupting their ability to communicate via calls, texts and internet access. The outages were reported across the United States. The outage tracking website DownDetector reported over 83,000 complaints from customers at the peak of the disruption. The cause of the outage is not yet clear, but T-Mobile is working to restore services in affected areas and has assured customers that service is operating at near-normal levels.
T-Mobile has not revealed the number of users impacted by the outage, but the company is addressing the issue in major cities such as Chicago, Los Angeles, Las Vegas, Phoenix, New York and Seattle. Customers who attempted to contact T-Mobile were met with no response as representatives from the company were not immediately available for comment. Despite the disruption, T-Mobile’s competitors also faced similar service disruptions on Monday night, with Verizon Wireless and AT&T both receiving incident reports at the height of the outage.
Although T-Mobile did not disclose the exact number of users affected by the outage, user-submitted data from DownDetector indicates that over 83,000 complaints were lodged at the peak of the outage on Monday at 10 p.m. Eastern time. However, this number fell to around 9,000 by midnight, suggesting that T-Mobile is making progress in restoring services to customers.
Posted comments on DownDetector revealed that users impacted by the outage were located in several states, including Arizona, California, Colorado, Florida, Hawaii, Kansas, Nebraska, North Carolina, Oklahoma, Texas and Washington. This suggests that the outage was widespread and not limited to one particular region.
Users used Twitter to express their frustration with the service disruption. Reporting that their phones were in “SOS mode” during the outages. This meant that they were unable to connect directly to the network but could still make emergency calls. The outage highlights the importance of reliable telecommunications services, especially during emergency situations.
While T-Mobile did not initially identify the cause or extent of the outage, company leaders took to Twitter to reassure customers that they were working to address the disruptions. T-Mobile President of Technology Neville Ray tweeted that a “3rd party fiber interruption issue” had “intermittently impacted some voice, messaging, and data services in several areas,” and that teams were working to restore service.
It is worth noting that other major wireless carriers like Verizon Wireless and AT&T also experienced modest service disruptions on Monday night, with Verizon receiving more than 2,000 unresolved incident reports and AT&T having more than 1,200 at the outages’ peaks. As of now, representatives from T-Mobile, AT&T, and Verizon have not made any comments regarding the outages. The incident serves as a reminder of the critical role that reliable telecommunication services play in our daily lives, and the need for companies to ensure that their networks are as robust and resilient as possible.
